- SIMPYC:
A scheduler for Vehicles Routing
- ESPRIT
EUROPEAN PROJECT
Case
Study
Mides SA has over 20
technicians among the several branch offices in Spain. The
company offers several types of maintenance contracts, some of
them including response times within one day. Moreover, Mides has
doubled its service requests lately. This incrase in workload has
made more acute the following problems:
- Difficulty in
responding in less than 24 hours
- Difficulty in
attending all the orders received
- Difficulty in
dealing with contingencies and/or emergencies.
- Most customers make
their orders (or service orders) directly to the
technician at the branch office, with the following
disadvetatges:
- Ignoring
the real volume of orders received
- Difficulty
in making stock controls
- Difficulty
in generating a detailed invoicing
- Difficulty
in collecting information about the own company
- Mides does not have
knowledge of the customer and the installation site
- Impossibility to
make Preventive Maintenance
-